Can i trace nuisance calls

Depending on the circumstances, and the phone company, they should have practical advice and may be able to help block persistent callers, or be able to liaise with the police to help trace the calls where necessary. You should try and keep a list of the calls or texts, and record the date and time of each call — this will make it much easier for your phone company to find the nuisance calls on their records.

If you are with Optus, you can contact them for help, but you will need specific information about time and dates of calls or texts, and the number of nuisance calls or texts will have to be at certain levels before they will act.

Check out what information Optus need you to record here. Customers with Vodafone need to supply exact details on the nuisance calls date and exact time, and how long the call lasted when they make initial contact with Vodafone. You can contact them by calling on your mobile, or from a landline. They require that you receive at least 3 nuisance calls within days, or at least 10 calls over 24 hours before they can help you.

If you have a legal question, for free and confidential legal advice you can call the Legal Aid Commission of Tasmania on their telephone advice line, Monday to Friday, 9am to 5pm. You can also contact your nearest community legal centre, many of whom also offer a telephone advice line service find your nearest one on the National Association of Community Legal Centres website here.

Home phones and business phones will have limited availability until more vendors adopt the technology. Most service providers have agreed to include the new data in all calls, and the FCC is keeping the pressure on the remaining service providers to participate and include this new data.

Not only are service providers and FCC receiving complaints about the robocalling epidemic, but so are lawmakers. The United States Senate recently overwhelmingly voted to approve an anti-robocalling bill that would cut down on the number of illegal robocalls that people receive. The TRACED Act Telephone Robocall Abuse Criminal Enforcement and Deterrence , first introduced in January, increases penalties for robocalls, provides authorities with more time to act, promotes the adoption of call authentication and blocking tools, establishes an interagency group for exploring additional scam call deterrents, and clears the way for criminal prosecution of robocallers.

The TRACED Act would also require service providers to adopt call authentication technologies, which would let them verify that incoming calls are legitimate before ever reaching consumer phones.

It requires the FCC to create rules to help protect consumers from receiving unwanted calls or texts. This new measure essentially clears the way for telecom service providers to switch on robocall blocking technologies by default versus the previous requirement of opt-in from their customers without fear of being penalized.

This is a major change in policy. Since what defines a nuisance call is specific to each individual, we expect that consumers will welcome this new flexibility. The goal of the FCC is to enable phone companies to analyze their network traffic to identify and block robocalls from ever reaching their customer.

They could let customers create so-called white lists of approved callers and block all other incoming calls. These tools are emerging as a great way to detect if a call is wanted or unwanted. Customers can retrieve any messages left in the voicemail box at their convenience. Sky Talk Shield is a free, network-based call-screening service available to Sky Talk customers. Automated calls will never get through as they cannot respond to the initial screening.

Scammers or some callers making unsolicited or nuisance marketing calls may try to hide their identity by withholding their number. Where a nuisance call has been received, dialling immediately afterwards can help identify the number of the last caller unless the caller has withheld their number. Once the number has been obtained using , you can call the number back and request not to be contacted in the future, or report the number to the relevant regulator.

Some providers also offer an enhanced voicemail service. This includes features such as remote access, allowing you to listen to messages from a device other than your landline. In some cases, these services are free. Charges from the seven landline providers are set out below.

The prices listed are per month. There are other communications providers offering the same or similar services. When choosing a provider consumers should also consider them and check their provision of the relevant services and the charges.

Consumers who are a customer of another provider should check their services and charges.